Customer Service
member benefits
As an exclusive member, you receive the following benefits:
Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
Easy Customization - Change the products in your kit at any time
60-Day Money-Back Guarantee on every shipment (minus shipping and handling)
convenient auto-delivery service
The auto-delivery program is one of the many membership benefits. It automatically ships your favorite products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat
easy customization
Get only the products you want, when you want them. It is completely flexible. Create a kit with only 3 product or as many as 8 products. The choice is yours. You can also change the number of items in your kit anytime.
60-day money-back guarantee
If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.
shipping and returns
How often can I get my kit shipped to me?
After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you.
If I choose "ship now," am I changing my frequency?
No. The "ship now" option applies only to your next auto-delivery shipment. This option is helpful if you plan to be out of town when your next shipment is due to arrive, or if you run out of your products early. We will adjust future shipment dates to accommodate your one-time "ship now" transaction, but your regular shipping frequency will not change.
Can I add items to my next shipment?
Yes, you can add new products to your kit anytime
How do I return my products?
If for any reason you're not completely satisfied, just contact 800-465-7613 to receive instructions on how to return the product. With our 60-Day Money-Back Guarantee, as long as your product is returned within 60 days of when you received it, you'll get a full refund of the purchase price (minus shipping and handling).
cancellations
How can I change or cancel my order?
If you'd like to make changes to your order or cancel any future orders, you can do so by accessing our online chat feature or you can call us at 800-465-7613. If you’d like to cancel any future orders, please click here.
If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received.
contact us
Have a question about your order, a specific product, or just can't find what you're looking for? Our Customer Care team is here to help!
